Refund policy

At Ridevero, we want you to be completely satisfied with your purchase. If you're not entirely happy with your order, we're here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must:

  • Be unused and in the same condition that you received it.
  • Be in its original packaging.
  • Include all accessories, manuals, and any promotional items that came with the product.
  • Be accompanied by proof of purchase, such as your order confirmation or receipt.

Items returned without prior authorization may not be accepted.

Non-Returnable Items

The following items cannot be returned:

  • Products showing signs of use, damage, or alteration caused by the customer.
  • Gift cards.
  • Clearance or final sale items, where applicable.
  • Personalized or custom-made products.

Return Process

To initiate a return, please contact our customer support team with your order number and reason for the return.

Email: support@ridevero.shop

Once your request is approved, we will provide instructions on how and where to send your return.

Please do not send items back without contacting us first.

Refunds

After we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to our error or a defective item.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery. Include photographs of the issue so we can resolve the matter promptly by offering a replacement, exchange, or refund where appropriate.

Exchanges

We only replace items if they are defective, damaged, or if you received the wrong product. If you require an exchange, please contact our support team for assistance.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

Contact Us

If you have any questions regarding this Return and Refund Policy, please contact us:

Ridevero

Monday – Saturday, 9:00 AM – 6:00 PM (GMT)

Live Chat (replies in approximately 5 minutes)

Email: support@ridevero.shop

Phone: +44 7985 617220

Warehouse Address:

96 St Paul's St,

Clitheroe BB7 2LS,

United Kingdom.